Returns & Exchanges

At SillySanta, we want you to be 100% satisfied with your festive gear, which is why we offer a 30-day window for hassle-free returns and exchanges. Ensure your items are unworn, unwashed, and still have their original tags attached to qualify for a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online return portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Securely place the unwanted items in their original packaging, ensuring all festive accessories and tags are included.

• 3.
  Print and Ship

  Download your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized shipping location.

• 4.
  Receive Your Refund

  Once our workshop team inspects the returned items, we will process your refund or exchange within 5-7 business days.