Frequently Asked Questions

Everything you need to know about your SillySanta experience

How do I find the right size for my festive apparel?

We provide a detailed size guide on every product page. Since our styles range from slim-fit to oversized, we recommend measuring a favorite garment you already own and comparing it to our chart for the perfect fit.

What is your return policy for holiday items?

We offer a 30-day return window from the date of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached to be eligible for a full refund.

How long does shipping take?

Standard shipping typically takes 3-7 business days. During peak holiday seasons, we recommend ordering at least two weeks in advance to ensure your outfit arrives in time for your event.

Are your sweaters machine washable?

Most of our knitwear is machine washable on a cold, gentle cycle. However, we recommend laying them flat to dry to maintain the shape and vibrancy of the festive designs.

Do you offer international shipping?

Yes, SillySanta ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and are calculated at checkout.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' options like Klarna and Afterpay for a flexible shopping experience.